Improving customer service is a never-ending challenge. Here is a checklist of things you - as a travel agent - should be paying close attention.
With such a large variety of self booking tools and other helpful aids for business flights, one might wonder why the business community still has such a strong connection with travel agencies. The truth is, there are a huge number of benefits conferred upon business travelers when they work with travel agencies and a business that does not use quality travel agencies can be losing out not only on exceptional customer service and support but even losing money as well. So what are some of the top reasons to continue using a travel agency for your business travelers? Greater access [...]
Emotional marketing in the travel industry is designed to inspire travelers. There are several techniques you can put in action in your travel agency, check them here.
The first step to becoming a better travel agent is to understand what you are doing wrong and how you can avoid making mistakes that affect your business. Check if you're avoiding the 5 mistakes on this list!
Find out what will change in the travel industry and what trends should you keep an eye on in 2017.
Understand how cheap airfares, the sharing economy and the role of corporate travel planners have a critical impact in the corporate travel world.
As from 2016, IATA has been updating its Global Distribution System with New Distribution Capability. What impact is it having in the industry and how is the travel community accepting it?
Why did travel loyalty programs had to reinvent themselves over the last decade and what was the role of technology in this transformation?
Understand how travel agents can provide their travelers not only with trips but also with culturally enriching experiences, with the help of referrals and user-generated content (UGC).
Learn why sustainable tourism has been gaining more traction in the last years and why it is a valuable economic tool for the travel industry.