Automatic Exchanges
Automatic Exchanges help travel agents manage ticket changes through a guided workflow directly inside Travelport Mobile Agent and TTS WebAgent.
Search exchange options, review fare rules, check penalties, calculate fare differences and complete eligible ticket reissues without complex manual GDS commands.
Ticket changes should not slow down your agency
Flight changes are part of daily agency work. But manual exchanges can be complex, time-consuming and highly dependent on experienced GDS users.
Automatic Exchanges simplify the process by guiding agents through each step of the exchange workflow, helping your team handle eligible reissues with more consistency, more confidence and less manual effort.
Whether your agents work from TMA or TTS WebAgent, they can follow a structured exchange process designed to reduce friction and speed up customer service.
A guided workflow from search to reissue
Automatic Exchanges follow a clear step-by-step process, helping agents move from the original ticket to the new exchange offer and final ticket reissue.
| 01 | Eligibility | Check whether the ticket can be exchanged before continuing. |
| 02 | Workbench | Load the active reservation and ticket from the booking locator. |
| 03 | Exchange Search | Search available exchange offers and review the options returned. |
| 04 | Add / Modify Offer | Select the preferred offer and let the system reconcile the itinerary. |
| 05 | Form of Payment & Payment | Add payment details. Taxes, penalties and fare differences are handled as part of the exchange flow. |
| 06 | Commit | Commit the exchange and reissue the ticket. |
Know the cost before you commit
Automatic Exchanges help agents understand the financial impact of a ticket change before completing the transaction.
When an exchange offer is selected, the workflow returns the price difference, including add collect or refund scenarios where applicable. Agents can review fare changes, penalties, taxes and payment details before committing the exchange.
This helps reduce uncertainty and gives agents a clearer basis for explaining the change to the customer.
Fare rules, penalties and taxes handled with more clarity
Before selecting an exchange offer, agents can review important details such as:
• Change and cancellation penalties
• Fare rules and restrictions
• Baggage allowance information
• Fare expiry and payment time limits
• Price difference between the original and new itinerary
• Applicable taxes and fees
Taxes are calculated by Travelport and returned as part of the exchange workflow, reducing the need for agents to manually key tax codes or calculate totals by hand.
Less dependence on manual GDS expertise
Automatic Exchanges do not replace the agent’s knowledge. They help make the exchange process easier to follow.
By guiding the agent through the required steps, the feature helps agencies:
• Reduce repetitive manual work
• Improve consistency across teams
• Support less experienced agents
• Speed up customer service
• Reduce dependency on senior GDS experts for standard exchange scenarios
• Keep the agent in control until the final commit
For agencies handling frequent ticket changes, this can save valuable time and help create a more predictable exchange process.
Available in TMA and TTS WebAgent
Automatic Exchanges are available in Travelport Mobile Agent and TTS WebAgent, giving agents access to the exchange workflow from the tools they already use every day.
Whether your team works from desktop, web or mobile, Automatic Exchanges help agents manage eligible ticket reissues with a clearer and more guided process.
The agent stays in control
Automatic Exchanges guide the process, but the agent remains in control.
Agents can review the exchange options, fare terms, price difference, penalties and payment details before committing the transaction. The exchange is only completed when the agent confirms and commits the reissue.
This makes the workflow easier to manage while still keeping the final decision in the hands of the travel agent.
When automation is not possible, the GDS remains available
Automatic Exchanges are designed for supported exchange scenarios. Some cases may still need to be handled manually in the GDS, depending on airline, market, fare, ticket status or Travelport-supported exchange rules.
When a scenario is not supported by the automated workflow, agents can continue the process through the standard GDS/manual exchange path.
Start exchanging tickets faster
Give your agents a faster, clearer and more consistent way to manage eligible ticket changes.
Automatic Exchanges are available in Travelport Mobile Agent and TTS WebAgent, helping agencies
reduce manual work and improve the ticket reissue experience.