When you’re working in a GDS terminal, seconds matter. Every extra step, every back-and-forth command, slows you down. That’s where Double Window in TTS WebAgent and Travelport Mobile Agent makes the difference. Instead of switching between sessions, you see two GDS terminals side by side, so you can compare fares, manage queues, or check PNRs in half the time.

Think about the last time you were trying to:

• Compare flight options across two fare classes.
• Check an itinerary while updating a separate booking.
• Review your queue while keeping another PNR open.

Without Double Window, you’d toggle back and forth, type extra commands, and risk missing a detail. With Double Window, you see both terminals at once, no cryptic guesswork, no wasted clicks.

The benefits of dual views are backed by research. The benefits of dual views are confirmed by a study from the University of Utah, which found that workers using two displays were up to 35% faster at completing tasks compared to those using a single screen. Consultants at several productivity firms echo this, noting that dual-monitor setups not only speed up work but also reduce error rates and improve focus.

The logic is simple: when your eyes don’t have to constantly switch contexts, your brain works more smoothly. The same applies to GDS work.

Let’s walk through three common booking situations where dual-terminal GDS work shines:

1. Comparing Fares Side by Side

Imagine a client asks for the best fare in both business and economy. Instead of running one search, taking notes, and running the second, you can display both results simultaneously. The client gets an answer faster, and you look sharper.

2. Managing Queues Without Losing Sight of the PNR

You’re checking queues while servicing an active booking. Normally, you’d close one to open the other. With Double Window, you keep your live PNR open while scanning queue updates, so no momentum is lost.

3. Cross-Checking Passenger Requests

A traveler calls with a change request while you’re finalizing another booking. One screen holds their PNR, the other your working session. You switch between details instantly, no retracing your steps.

In all three cases, you save precious minutes and deliver faster results to your clients.

Speed doesn’t just make your day easier, it improves client experience. Travelers value quick answers, especially when flights are filling up. Being able to provide immediate comparisons or updates makes you the reliable agent they’ll call again.

It also adds up in numbers. If you save just 2–3 minutes on every booking, across dozens of daily operations, you’re freeing hours of productivity each week. That’s time you can invest in higher-value client service.

While productivity is the most obvious win, Double Window also solves everyday frustrations that agents know too well.

Cleaner Handling of Complex Itineraries

Multi-city trips, group bookings, or mixed-carrier itineraries often require toggling between multiple PNRs. With Double Window, one screen holds the active booking while the other displays fare rules or alternate options. You avoid backtracking and can present a polished, professional answer to the client without awkward pauses.

Reduced Stress During Peak Season

When phone lines are buzzing and clients are anxious about changes, speed isn’t just a convenience, it reduces stress. Double Window helps you stay calm under pressure because you don’t waste mental energy remembering what’s “hidden” in another screen. Everything you need is right there, side by side.

Better Collaboration with Colleagues

In larger agencies, teamwork is constant. With Double Window, an agent can keep a client’s PNR open in one terminal while following real-time input from a colleague on the other. This avoids delays and shows the client that the team is working seamlessly on their behalf.

Let’s do a quick calculation. Suppose an agent handles 20 bookings per day. If Double Window saves just two minutes on each, that’s 40 minutes gained daily. Over a 5-day workweek, it’s more than three hours. Over a month, it’s nearly 14 hours, the equivalent of two extra working days.
This time isn’t just “saved.” It’s reinvested in client care, upselling opportunities, or simply reducing overtime. In an industry where margins are thin, that extra productivity directly supports profitability.

The time saved with Double Window isn’t just about finishing faster, it also creates more opportunities to focus on clients. By keeping two sessions open side by side, you can quickly check availability while reviewing a PNR, or confirm fare rules without interrupting the booking in progress. That efficiency frees up minutes in every interaction, which adds up to extra capacity across the day.

More capacity means you can spend more time on conversations that drive loyalty, like advising on travel policies, suggesting better connections, or ensuring clients know their options. In practice, the result is the same: faster service, smoother upselling opportunities, and stronger trust.

Travel agents are loyal to tools that make their work smoother. Double Window fits into existing workflows without requiring extra hardware, software, or retraining. Agents can log in from anywhere, whether on TTS WebAgent at the office or Travelport Mobile Agent on the move, and access the same dual-terminal benefit. That consistency builds confidence, and confidence builds long-term loyalty.

Activating Double Window only takes seconds. In TTS WebAgent or Travelport Mobile Agent, open the Cryptic Terminal, tap the three dots in the bottom-right corner, go to the Tools tab, and select Toggle Double Terminal. Your screen instantly splits into two live terminals. The command you enter appears in the active pane, and you can switch between panes simply by clicking or tapping on them.

Want step-by-step tutorial? You can read the full guide on our Zendesk Help Center.

Travel agents face enough complexity, tools should make things easier, not harder. Double Window in TTS WebAgent and Travelport Mobile Agent is designed with that in mind. It gives you a clear, side-by-side view that doubles your efficiency without doubling your effort.

So the next time you’re comparing fares, managing queues, or juggling multiple PNRs, remember: two screens mean half the time.