There was a time when people had to visit their local travel agents and come back with bundles of brochures, mulling over them for days, in order to finalize the perfect holiday destination. However, the advent of the internet means that one doesn’t need to browse through hundreds of glossy pages to discover their favorite holiday destination. All it takes is a click of a mouse and the best destinations for one’s preferred dates, preferences and budgets are automatically revealed.
Travel technology has certainly made things better for consumers, but travel agencies have also benefited from the changing technologies. Things like Smartphones and internet based travel search truly transformed the travel world, and cloud computing in the travel industry is now taking things to the next level. One of the most common trends seen in the travel industry is to use flexible, reliable and scalable support for one’s online presence. This is what makes cloud computing so special. It ensures that the travel industry has access to an easily scalable infrastructure, which can be used on a pay-per-use and an on-demand basis. This prevents the need for enormous infrastructure investments and maintenance charges.
Moreover, the travel sector has also developed technologies that allow travel agencies, big and small, to improve on their customer service. For example, Lufthansa makes use of a cloud-based service to allow its passengers to choose selected content before departure, which can then be accessed on-board using the airline’s internet. Thanks to the mobility offered by the cloud, clients can access websites, shared applications, and booking tools from any location of the world, and at any time of the day – so long as they have Internet access.
Another major benefit that cloud-computing has to offer is in terms of flexibility. Since the travel industry is seasonal in nature, certain seasons experience very high demands while others have an extremely low demand. The cloud offers scalable solutions, which allow travel agencies to increase/ decrease storage needs according to the season.
Furthermore, travel companies need to handle credit card transactions and deal with personal information on a day-to-day basis. This is why security is a huge concern for most travel agents. Cloud computing lets users keep sensitive data safe and secure through encrypted solutions, backup recovery, redundancy and firewalls.
Finally, cloud computing does wonders in terms of mobility. Take for instance Travelport Mobile Agent, an application that allows travel agents to access their reservations, change bookings, issue tickets from anywhere on the planet, provided they have access to the internet. This works wonders for the industry as a whole.
Cloud computing in the travel industry can give travel agents access to better and more flexible technologies, which don’t just improve the effectiveness of assets and uptime, but also boost employee productivity. This automatically leads to reduced costs, greater efficiency and better agility.