As recent research and analysis have shown, the world is changing, and customers want to make their travel bookings quicker. But they don’t want to compromise the quality of their vacations. Research shows that this technological option is now the preferred way for a lot of travelers.
For instance, 46% of leisure travelers and 61% of business travelers use smartphones to check in for their flights. Also, Mobile phone sales have increased dramatically and have almost reached peak market saturation. This means that within a short period of time, most travelers will prefer mobile methods of managing various aspects of their travel which will include booking and making their travel plans.
Travel agencies must continue to keep up with market trends. This means they must focus on mobile-first solutions. They must invest in mobile-optimized booking solutions, mobile management options, mobile chatting with travel agents, and more. In fact, the more mobile options a travel agent can provide a customer, the better the travel agency will be.
According to research, many guests expect to be able to use mobile options for more things than they previously could. This way the travel industry will also be affected significantly, and already-prepared travel companies will fare well. The market is already being taken over by mobile payment options. They make it a lot easier for many aspects of travel. Mobile options are great solutions for hotel accommodations, tour groups, and airlines to make provisions for clients to pay online.
Travelers also want to have that personalized experience that they get from their travel agent. If something goes wrong on the trip, that familiar face and/or voice on the other side of the phone call will be the reassuring and steady force that will help the traveler through the situation.